92 stories · last 7 days by relevance
Loyalty programs alone are insufficient to boost visit frequency at QSRs; making loyalty interactions more relevant to individual customers is needed to drive repeat visits.
Domino's introduced a Detroit-style pizza offering while Popeyes reintroduced a $6 Big Box promotion, amid signs that fast-food consumers' perception of value is eroding.
Bowl formats are expanding beyond health-focused niches to compete across more meal occasions, signaling a shift in how QSR operators are positioning the category.
KFC Global appointed Amy Ellis Durini as Chief Brand Officer in a newly created role, reporting to CEO Scott Mezvinsky starting November 2026, to lead global brand strategy and loyalty initiatives.
Carl's Jr. is ramping up marketing spend and revamping its burger offerings after recent sales slowdown, signaling an attempt to rebuild brand momentum in a competitive QSR segment.
Chili's sustained operational improvements and menu innovation are driving traffic and sales growth relative to competitors in casual dining, signaling that operational excellence and targeted marketi
PAR Technology launched Guest360, a guest data platform that tracks restaurant customers across transactions regardless of loyalty program enrollment, designed to work with its existing Punchh loyalty
McDonald's loyalty program collects granular customer data including visit frequency predictions and churn scores, illustrating how QSR operators now build detailed behavioral profiles that extend wel
Burger King is running a weeklong promotional series for Royal Perks members from September 14–20, anchored around National Cheeseburger Day with daily deals including a free Rodeo Burger and buy-one-
Fast-food chains are prioritizing menu quality improvements to counter declining sales, though such upgrades signal operational trade-offs that may strain existing systems.
Starbucks' fall menu, headlined by the Pumpkin Spice Latte and new beverages with food pairings, achieved record sales performance at launch.
Denny's launched a Fall Fest Menu nationwide featuring autumn-themed dishes with apple and pumpkin offerings.
Panera modified its rewards program structure, signaling an effort to deepen customer retention through revised earning mechanics.
Krystal has partnered with Hasbro to create branded kids' meals.
Aggregate of seasonal menu drops and single-franchise openings — illustrative of mid-market promotional activity but no systemic operator insight.
Canadian Tire and Tim Hortons have launched a partnership to enhance their loyalty programs.
Haidilao has adopted Infobip's data-driven personalization platform to enhance its global loyalty program, suggesting the chain is investing in customer retention tools as it expands internationally.
Fast Casual Executive Summit (Oct. 4-6 in Arlington, Texas) will explore how integrating fragmented tech systems into a unified customer view can improve returns for fast casual brands.
McDonald's is testing whether international markets can sustain growth through value deals, menu innovation, and loyalty initiatives despite ongoing consumer pressure.
Domino's is launching a new menu item as it competes more directly with fast-food chains, while Walmart expands into restaurant delivery.
Domino's developed a single-serve pizza with design goals centered on taste, customization, and operational efficiency, with the rectangular shape echoing the brand's iconic logo.
Farmer Boys is discounting its Big Cheese cheeseburger to $3.99 for rewards members on National Cheeseburger Day, a promotional move that signals chains are using calendar-driven occasions to drive lo
Loyalty programs are increasingly serving as data collection tools rather than purely transactional offers, enabling restaurants to build first-party customer insights.
Major QSR's first-ever loyalty program represents a late-to-market entrant entering a table-stakes competitive battleground with 100+ units expected.
Domino's latest pizza launch and its marketing strategy suggest that fast-food pizza chains are reassessing their competitive positioning as their business model evolves.
7-Eleven is launching the BiG Flavor Bar, a customizable sauce and topping station with new original sauces, signaling the chain's effort to deepen food customization and differentiate its in-store fo
Panda Express is bringing back Cantonese BBQ Brisket, a limited-time menu item that previously generated consumer interest and is now returning to locations.
Capriotti's is running a month-long promotional campaign in September offering weekly deals to rewards members, part of its 50th anniversary marketing push.
Over half of Americans support rounding up purchases for charity, signaling potential for QSRs to mobilize customer bases for fundraising tied to education, hunger, and disaster relief causes.
The Points Guy compared loyalty programs across three major coffee chains, assessing their relative value and benefits for customers.
An e-commerce risk expert has identified fraud as a significant vulnerability in restaurant loyalty programs.
QSR Magazine reports that value incentives are undermining restaurant loyalty programs, suggesting operators may need to reconsider how discounts and deals interact with program retention strategies.
Major quick-service and casual-dining chains including Taco Bell, Popeyes, Burger King, Applebee's, Chipotle, and others have introduced new menu items.
Chicken Salad Chick is launching two new fall-themed menu items, including a spicy Nashville Hottie chicken salad variant, alongside returning favorites starting August 31.
Fall-themed menu items including pumpkin spice, pecan, and tiramisu are appearing on restaurant menus, though consumer demand for these flavors remains unclear.
Major chains including Panera, Qdoba, Applebee's, and others are featuring cheese-forward dishes on fall menus, signaling continued consumer appetite for indulgent, comfort-food ingredients.
Zaxby's has partnered with Nerds candy to launch a strawberry milkshake.
Restaurant consultant David Scott Peters recommends holiday menus focus on operational simplicity and profitability through dish costing, inventory optimization, and testing—suggesting operators shoul
Dillas Quesadillas is running loyalty-program promotions tied to National Queso Day and National Quesadilla Day across its 11 Texas and Louisiana locations.
Qdoba is running a September promotion called 'Diptember' that showcases its lineup of dips, salsas, and sauces, including a newly launched queso.
Bloom Intelligence reports that high-frequency restaurant guests (10+ visits) represent 2.7% of typical guestbooks, suggesting modern segmentation strategies now layer behavioral signals beyond tradit
Lower-ABV cocktails like spritzes and earlier happy hours emerged as top drinking trends over recent months, according to Square data—signaling operators may see sustained demand for lighter, session-
Single-brand seasonal LTO with no broader operator insight.
Sweetgreen is rolling out its Fall Harvest menu nationwide, featuring returning and new seasonal items including a Maple Glazed Salmon plate and Roasted Bacon Brussels side.
Church's Texas Chicken has launched Big Deal Boxes and is testing chicken and waffles in select markets.
Golden Chick has introduced its first queso product line.
KFC Canada and Cheetos Flamin' Hot have launched a collaborative menu item.
Roundup of seasonal menu launches and promotional bundles across segments — routine news without strategic insight for multi-unit operators.
McDonald's launched a state-themed meal offering and is bringing back a menu item while introducing a new product nationally.