67 stories · last 7 days by relevance
Loyalty programs alone are insufficient to boost visit frequency at QSRs; making loyalty interactions more relevant to individual customers is needed to drive repeat visits.
KFC Global appointed Amy Ellis Durini as Chief Brand Officer in a newly created role, reporting to CEO Scott Mezvinsky starting November 2026, to lead global brand strategy and loyalty initiatives.
Chipotle, Domino's, and food delivery platforms have announced layoffs.
California regulators penalized Dickey's Barbecue Pit for deceptive practices toward franchise entrepreneurs, signaling enforcement of disclosure standards in the QSR franchise sector.
Nearly half of restaurant operators surveyed by Toast plan to maintain current staffing levels in 2026, up 10 percentage points from the prior year—signaling growing stability in labor planning after
Uber cut over 3,000 employees (10% of workforce) and Wonder laid off 150 this week, signaling that delivery platforms are shifting strategy as they navigate profitability pressures amid market maturat
A proposed change to SNAP benefits may affect quick-service restaurant sales across nine states.
PAR Technology launched Guest360, a guest data platform that tracks restaurant customers across transactions regardless of loyalty program enrollment, designed to work with its existing Punchh loyalty
Sweetgreen's Q2 earnings are being evaluated alongside other modern fast-casual chains, suggesting investor interest in how this segment is performing relative to broader QSR peers.
McDonald's loyalty program collects granular customer data including visit frequency predictions and churn scores, illustrating how QSR operators now build detailed behavioral profiles that extend wel
Burger King is running a weeklong promotional series for Royal Perks members from September 14–20, anchored around National Cheeseburger Day with daily deals including a free Rodeo Burger and buy-one-
Wendy's breakfast exit and Subway's late-night expansion illustrate that extended hours can backfire operationally and financially for some chains, signaling the need for careful unit-level economics
Restaurants posted job growth in August after two consecutive months of losses, suggesting a near-term stabilization in hiring across the sector.
A restaurant news roundup covers Chili's performance, operational roles, and iconic breakfast establishments, reflecting ongoing industry dynamics across chains and independent operators.
A majority of quick-service restaurant workers who perceived onboarding as inefficient left before their first day, signaling that streamlined hiring processes may reduce pre-employment attrition in t
A recent ruling involving Starbucks has highlighted tensions between maintaining brand standards and complying with labor rights obligations.
Domino's has raised its dividend annually for over a decade and approved another increase, though the company carries nearly $5 billion in debt and a stockholders' deficit, raising questions about the
Shake Shack's stock price of $67.90 has shown mixed recent performance, prompting analysts to question whether margin improvements could support a higher valuation.
Denny's launched a Fall Fest Menu nationwide featuring autumn-themed dishes with apple and pumpkin offerings.
Brinker International has attracted upgraded analyst ratings and earnings estimates, with analysts citing Chili's traffic gains and menu innovation as growth drivers.
Panera modified its rewards program structure, signaling an effort to deepen customer retention through revised earning mechanics.
Canadian Tire and Tim Hortons have launched a partnership to enhance their loyalty programs.
Haidilao has adopted Infobip's data-driven personalization platform to enhance its global loyalty program, suggesting the chain is investing in customer retention tools as it expands internationally.
Fast Casual Executive Summit (Oct. 4-6 in Arlington, Texas) will explore how integrating fragmented tech systems into a unified customer view can improve returns for fast casual brands.
McDonald's is testing whether international markets can sustain growth through value deals, menu innovation, and loyalty initiatives despite ongoing consumer pressure.
Farmer Boys is discounting its Big Cheese cheeseburger to $3.99 for rewards members on National Cheeseburger Day, a promotional move that signals chains are using calendar-driven occasions to drive lo
Loyalty programs are increasingly serving as data collection tools rather than purely transactional offers, enabling restaurants to build first-party customer insights.
Major QSR's first-ever loyalty program represents a late-to-market entrant entering a table-stakes competitive battleground with 100+ units expected.
A major pub and restaurant chain is closing 66 locations today, affecting approximately 3,800 jobs.
Papa John's stock has fallen 28.7% to $22.77 over six months amid softer quarterly results, prompting some investors to reassess their positions.
CAKE reported restaurant margins at decade-high levels, driven by traffic, productivity, and sales leverage, signaling operational efficiency gains in the current environment.
Wendy's halved its quarterly dividend to $0.07 per share and withdrew its 2026 outlook following a 7% decline in same-restaurant sales, signaling mounting pressure on the chain's near-term performance
A podcast episode explores recruitment and retention strategies for restaurant teams, with Vanteo's Tom Kilby discussing approaches to hire and keep employees in an industry facing persistent staffing
Capriotti's is running a month-long promotional campaign in September offering weekly deals to rewards members, part of its 50th anniversary marketing push.
Over half of Americans support rounding up purchases for charity, signaling potential for QSRs to mobilize customer bases for fundraising tied to education, hunger, and disaster relief causes.
Caffè Nero's parent company reported record £670m in sales and announced plans to open 80+ new stores in the current year, signaling continued expansion appetite despite broader UK retail headwinds.
Chipotle's stock performance over the past decade illustrates the potential returns of long-term investment in established restaurant companies.
Industry experts are examining the potential federal definition of ultra-processed foods and its implications for restaurant operators, signaling possible regulatory shifts ahead.
The Points Guy compared loyalty programs across three major coffee chains, assessing their relative value and benefits for customers.
McDonald's stock has fallen to 52-week lows, and some investors argue the decline may be overdone, though the company's near-term operational performance will determine whether the selloff was justifi
An e-commerce risk expert has identified fraud as a significant vulnerability in restaurant loyalty programs.
Yahoo Finance identifies two restaurant stocks as attractive opportunities while flagging one facing headwinds, citing industry-wide pressures from perishable goods, labor constraints, and consumer sp
Restaurants are exploring Gen X and Baby Boomer hiring as a potential response to labor turnover, signaling a shift toward older demographics who may bring different workforce characteristics than you
QSR Magazine reports that value incentives are undermining restaurant loyalty programs, suggesting operators may need to reconsider how discounts and deals interact with program retention strategies.
Loyalty platform unifies multiple restaurant groups — real product deployment, but no named brands, financials, or adoption scale provided to assess impact.
Four restaurant stocks have gained 50% or more over six months; the article suggests improving earnings, margins, and operations could sustain momentum.
Jersey Mike's Subs will report Q2 2026 results and host a conference call on September 9, 2026.
Dillas Quesadillas is running loyalty-program promotions tied to National Queso Day and National Quesadilla Day across its 11 Texas and Louisiana locations.
Brinker International's stock performance is being compared to retail-wholesale peers like Target year-to-date, signaling investor interest in tracking how restaurant stocks move relative to broader c