86 stories · last 7 days by relevance
Loyalty programs alone are insufficient to boost visit frequency at QSRs; making loyalty interactions more relevant to individual customers is needed to drive repeat visits.
Domino's introduced a Detroit-style pizza offering while Popeyes reintroduced a $6 Big Box promotion, amid signs that fast-food consumers' perception of value is eroding.
Del Taco is adding catering to its business model, joining competitors like Chipotle and Denny's in pursuing group orders as a revenue lever during a period of sales pressure.
Los Tacos No. 1 secured investment from TSG Consumer Partners to fuel expansion, signaling investor confidence in the NYC-based Mexican concept's growth potential.
KFC Global appointed Amy Ellis Durini as Chief Brand Officer in a newly created role, reporting to CEO Scott Mezvinsky starting November 2026, to lead global brand strategy and loyalty initiatives.
Carl's Jr. is ramping up marketing spend and revamping its burger offerings after recent sales slowdown, signaling an attempt to rebuild brand momentum in a competitive QSR segment.
Bundles serve as a value-communication tool for restaurants without explicit discounting, but their effectiveness appears to vary by daypart—suggesting operators may need distinct bundling strategies
Chili's sustained operational improvements and menu innovation are driving traffic and sales growth relative to competitors in casual dining, signaling that operational excellence and targeted marketi
PAR Technology launched Guest360, a guest data platform that tracks restaurant customers across transactions regardless of loyalty program enrollment, designed to work with its existing Punchh loyalty
Jimmy John's secured an official sponsorship partnership with ESPN's College GameDay, gaining presence at the show's stops throughout the college football season and relaunching its Fan Feast meal as
McDonald's loyalty program collects granular customer data including visit frequency predictions and churn scores, illustrating how QSR operators now build detailed behavioral profiles that extend wel
Burger King is running a weeklong promotional series for Royal Perks members from September 14–20, anchored around National Cheeseburger Day with daily deals including a free Rodeo Burger and buy-one-
A restaurant news roundup covers Chili's performance, operational roles, and iconic breakfast establishments, reflecting ongoing industry dynamics across chains and independent operators.
Fast food chains' heavy promotional activity in 2024 failed to maintain value perception gains as market saturation and economic uncertainty set in, signaling operators may need to recalibrate their d
Denny's launched a Fall Fest Menu nationwide featuring autumn-themed dishes with apple and pumpkin offerings.
Panera modified its rewards program structure, signaling an effort to deepen customer retention through revised earning mechanics.
Krystal has partnered with Hasbro to create branded kids' meals.
Canadian Tire and Tim Hortons have launched a partnership to enhance their loyalty programs.
Jollibee is celebrating a decade in Canada with a promotional campaign and plans to open 26 additional restaurants, signaling continued confidence in the market despite competitive quick-service press
Haidilao has adopted Infobip's data-driven personalization platform to enhance its global loyalty program, suggesting the chain is investing in customer retention tools as it expands internationally.
Wendy's launched a Halloween promotion featuring Boo! Books and collectible toys called Frosty Frights, combining treats with character collection.
Fast Casual Executive Summit (Oct. 4-6 in Arlington, Texas) will explore how integrating fragmented tech systems into a unified customer view can improve returns for fast casual brands.
McDonald's is testing whether international markets can sustain growth through value deals, menu innovation, and loyalty initiatives despite ongoing consumer pressure.
McDonald's $3 menu availability varies by location, creating inconsistent access to the deal for customers.
A podcast episode featuring a TD Bank restaurant finance executive discusses Subway's plan to extend late-night hours and its potential profit implications.
Farmer Boys is discounting its Big Cheese cheeseburger to $3.99 for rewards members on National Cheeseburger Day, a promotional move that signals chains are using calendar-driven occasions to drive lo
Loyalty programs are increasingly serving as data collection tools rather than purely transactional offers, enabling restaurants to build first-party customer insights.
Major QSR's first-ever loyalty program represents a late-to-market entrant entering a table-stakes competitive battleground with 100+ units expected.
Panda Express is bringing back Cantonese BBQ Brisket, a limited-time menu item that previously generated consumer interest and is now returning to locations.
Capriotti's is running a month-long promotional campaign in September offering weekly deals to rewards members, part of its 50th anniversary marketing push.
Over half of Americans support rounding up purchases for charity, signaling potential for QSRs to mobilize customer bases for fundraising tied to education, hunger, and disaster relief causes.
The Points Guy compared loyalty programs across three major coffee chains, assessing their relative value and benefits for customers.
An e-commerce risk expert has identified fraud as a significant vulnerability in restaurant loyalty programs.
Restaurant chains are running Labor Day promotions tied to Grubhub delivery.
Taco Bell partnered with Olivia Rodrigo to co-create a Baja Blast variant, signaling continued celebrity collaboration as a lever for beverage differentiation in QSR.
QSR Magazine reports that value incentives are undermining restaurant loyalty programs, suggesting operators may need to reconsider how discounts and deals interact with program retention strategies.
A Sweetgreen customer spent 25 days eating exclusively at the chain for over $900, and the company is now recruiting 30 more people for a 30-day challenge—signaling a bet on user-generated content to
Maria Rivera, former Krispy Kreme president, has launched RC Hospitality Group to support emerging restaurant brands led by female and minority entrepreneurs.
Loyalty platform unifies multiple restaurant groups — real product deployment, but no named brands, financials, or adoption scale provided to assess impact.
Sonic has partnered with the NFL and introduced a $7 Big Deal Meal offering.
Zaxby's has partnered with Nerds candy to launch a strawberry milkshake.
Jersey Mike's has added Dr Pepper to its national beverage lineup, expanding its drink options at participating locations.
Dillas Quesadillas is running loyalty-program promotions tied to National Queso Day and National Quesadilla Day across its 11 Texas and Louisiana locations.
SupplyCaddy, a restaurant packaging and supply chain service founded in 2020, secured growth investment from existing partner CEAS Investments and counts more than 70 brands among its clients.
Bloom Intelligence reports that high-frequency restaurant guests (10+ visits) represent 2.7% of typical guestbooks, suggesting modern segmentation strategies now layer behavioral signals beyond tradit
Qdoba is running a September promotion called 'Diptember' that showcases its lineup of dips, salsas, and sauces, including a newly launched queso.
Single-brand seasonal LTO with no broader operator insight.
Single-brand birthday LTO campaign with discount offers — no strategic signal for multi-location operators beyond standard promotional tactics.
Routine menu calendar roundup with LTO launches across QSR and casual segments — tactically useful for comps tracking but no strategic signal.