100 stories · last 7 days by relevance
Taco Bell is expanding AI-powered voice ordering in its drive-thrus through a partnership with Omilia, which already operates in nearly 900 U.S. restaurants, signaling continued industry momentum towa
Golden Chick is launching a new marketing campaign, loyalty program, and digital-first strategy to compete in the competitive chicken tender category.
Thanx has integrated its first-party ordering system directly into Square's POS platform, combining Thanx's ordering interface with Square's commerce infrastructure.
GLP-1 drugs have drawn intense media attention for their potential appetite-suppressing effects on food and beverage consumption, though the article questions whether restaurant operators may be overe
Audivi AI has released a new pricing model designed to make drive-thru automation more accessible to quick-service restaurant operators.
Despite access to unprecedented guest data, restaurants struggle to retain customers, suggesting that loyalty programs alone may not drive repeat visits without translating data into personalized expe
Pizza Ranch has selected NCR Voyix to manage restaurant operations across its system, signaling a shift toward modernizing point-of-sale and back-office infrastructure.
Tiered menu pricing programs may be losing effectiveness as saturation sets in, signaling that restaurants could need to recalibrate their value positioning strategies.
Nearly half of U.S. diners switched their favorite restaurant last year, up from 33 percent the prior year—a shift that signals growing customer volatility and potential vulnerability in restaurant lo
Nation's Restaurant News reports on restaurant industry headwinds including mass closures and job losses, alongside Jersey Mike's planned IPO and recent employment data.
Jersey Mike's ranks highly on the ACSI customer satisfaction index, attributed to its fresh ingredients and made-to-order sandwich model.
A QSR Magazine analysis suggests that GLP-1 drugs' effect on restaurant sales involves nuances beyond simple demand reduction.
Wendy's is investing in digital sales, AI-powered ordering, and menu innovation to address weak customer traffic.
Restaurants are treating in-store audio as a trackable engagement channel alongside other customer touchpoints like loyalty programs and mobile apps, signaling a shift toward measuring and optimizing
Eric Knott, who scaled PDQ as COO before becoming CEO of Kansas City-based Tiki Taco, joined Restaurant Tech Trends to discuss growth discipline learned from both successes and failures.
Quick-service restaurant traffic declined 4.4% in May, signaling softer consumer demand in the sector.
Quick-service restaurants are receiving a higher share of citations in AI search results compared to fast-casual chains.
Birdcall is pursuing Midwest expansion supported by technology and real estate capabilities.
Grocery stores are emerging as a competitive threat to fast food, suggesting a shift in how consumers choose between convenience and prepared meals.
Labor scheduling is moving to AI — the trade headline signals cost pressure and tech adoption spreading across QSR.
Restaurant operators are adopting voice AI technology to capture phone call data as a way to recognize and engage customers across locations, suggesting the phone channel may become a key loyalty and
Domino's is expanding its global presence while prioritizing digital ordering channels.
Grocery retailers are expanding prepared meal offerings, creating new competitive pressure on traditional fast-food chains.
The restaurant sector is not following a K-shaped recovery pattern, suggesting broader economic divergence among operators may differ from expectations.
Restaurant technology adoption remains a critical challenge; even sophisticated software fails to deliver value without consistent team engagement, according to a discussion with Decision Logic's CEO
Restaurant Brands International's Burger King and Popeyes units gained U.S. traffic share relative to McDonald's and Wendy's in late June, even as the broader QSR sector faced headwinds—suggesting the
MarginEdge added real-time cost management, AI forecasting, and back-office automation capabilities to its platform.
Skyline Essentials launched SkAI, an AI forecasting platform designed to help independent and multi-unit restaurant operators predict revenue and labor costs—capabilities historically available mainly
Restaurant brands are increasingly centering their apps around loyalty programs, personalization, and direct customer engagement rather than just order-ahead convenience, signaling a shift toward usin
Social-first growth playbook — organic content scaled The Taco Spot to 400-unit pipeline, showing how brands can use owned channels to accelerate franchising velocity.
MashMore Potato introduced an AI operating system it says is reducing management workload at its Albany location; the company frames this as a step toward making its model more scalable and software-d
Restaurants are increasingly treating catering as a dedicated sales channel rather than an ad-hoc service, suggesting a shift toward more systematic catering operations and revenue capture.
Commerce media platforms struggle with measuring ad impact due to probabilistic attribution and modeled incrementality, but in-store data offers a potential solution to verify whether digital ads tran
ezCater is positioning its platform to help restaurants access workplace catering demand through enhanced connectivity features.
Fast-food sandwich chains are losing market share to fast-casual competitors, suggesting that consumers may be prioritizing perceived quality and business sustainability over traditional quick-service
Richmond restaurants are facing pressure from rising costs and declining customer traffic.
Placer.ai released its June 2026 mall traffic index, tracking retail foot traffic momentum as the year progresses.
Operators who share physical space face pressure to align menus across brands, raising operational and brand-consistency questions.
The National Restaurant Association Educational Foundation partnered with American Express and Resy to launch a free leadership development program featuring James Beard Award-winning restaurateurs as
Restaurant transactions in US World Cup host cities saw a significant lift during group stage play, suggesting major sporting events drive measurable foot traffic to dining venues.
Revenue management piece on hidden leaks in comp-set analysis — relevant for multi-unit operators rethinking how they benchmark and optimize pricing strategy.
A report indicates quick-service restaurants are receiving higher citation shares than fast-casual chains in AI search results.
Chef Michael White and attorney Bruce Bronster co-founded BBianco Hospitality Group in 2020, suggesting a shift toward exploring pricing strategy as a margin lever distinct from operational efficiency
A podcast episode explores how restaurants can use guest recognition and personalization technology to improve customer loyalty, addressing what the source frames as widespread guest retention challen
Edgy marketing campaigns produce mixed results across brands like Liquid Death, Pepsi, Burger King, and Starbucks South Korea, with experts attributing outcomes to whether a brand has built sufficient
McDonald's Q1 headwinds analysis reveals category-wide traffic and pricing pressures affecting even the largest QSR.
Resy faces criticism over its reservation platform interface, signaling potential friction in how diners book at restaurants and suggesting the market may be opening to alternatives.
A Toast survey of 1,466 U.S. adults found that 64% of guests discovered new restaurants in 2025, suggesting diners are increasingly balancing exploration with loyalty to established favorites.
Peter Piper Pizza is testing a redesigned prototype location in Mesquite, Texas that combines its longstanding family appeal with modern digital features and expanded adult amenities, signaling an eff
