41 stories · last 7 days by relevance
Loyalty programs alone are insufficient to boost visit frequency at QSRs; making loyalty interactions more relevant to individual customers is needed to drive repeat visits.
Walmart has partnered with Inspire Brands to deliver Dunkin' items alongside Walmart orders, expanding the retailer's restaurant delivery footprint.
Harri finished deploying its workforce management platform across all 2,112 U.S. Jack in the Box locations in a five-month rollout completed December 1, 2025, signaling a major shift toward centralize
Walmart is adding Dunkin' to its delivery service, allowing customers to order coffee and donuts alongside groceries.
US Foods launched Menu IQ, a tool that analyzes photographs of handwritten recipes to calculate food costs within minutes, addressing a pain point in restaurant operations.
PAR Technology launched Guest360, a guest data platform that tracks restaurant customers across transactions regardless of loyalty program enrollment, designed to work with its existing Punchh loyalty
Jimmy John's secured an official sponsorship partnership with ESPN's College GameDay, gaining presence at the show's stops throughout the college football season and relaunching its Fan Feast meal as
Wendy's will remain public after activist investor Trian withdrew its take-private proposal, while the chain appointed a new CMO focused on marketing and customer growth—signaling continued operationa
Hungry Howie's has added a new delivery partner to its Cartwheel program.
Jeremy Fitzgerald, founder and CEO of 86DeadStock, will participate in a live Q&A hosted by the Restaurant Unstoppable Network on September 14th, 2026.
Franchisors balancing national brand consistency with local franchisee marketing effectiveness — a key lever for system-wide performance and franchisee retention.
Panera modified its rewards program structure, signaling an effort to deepen customer retention through revised earning mechanics.
Chowbus and Maple have partnered to offer multilingual voice AI ordering technology to restaurants.
Haidilao has adopted Infobip's data-driven personalization platform to enhance its global loyalty program, suggesting the chain is investing in customer retention tools as it expands internationally.
PAR Technology has launched Guest360, a platform designed to unify guest data across restaurant transactions.
Fast Casual Executive Summit (Oct. 4-6 in Arlington, Texas) will explore how integrating fragmented tech systems into a unified customer view can improve returns for fast casual brands.
Restaurant chains are investing in their own delivery apps to reduce third-party platform fees, though adoption remains a challenge for operators.
The founder of text-message ordering technology claims his platform powers over 800 restaurant brands including major chains like Shake Shack and Panda Express, signaling that SMS remains a viable ord
A restaurant's reservation system captures customer data from busy service nights, creating a record of guest information.
Eusha Bajwa, CEO of Meal Dynamics, comes from a family franchise operation that grew from a single Papa John's location to 275 restaurants across 10 states, signaling the scale potential of multi-unit
Taco Bell partnered with Olivia Rodrigo to co-create a Baja Blast variant, signaling continued celebrity collaboration as a lever for beverage differentiation in QSR.
A Sweetgreen customer spent 25 days eating exclusively at the chain for over $900, and the company is now recruiting 30 more people for a 30-day challenge—signaling a bet on user-generated content to
Restaurants are increasing customer technology investments despite traffic remaining 7% below pre-pandemic levels, suggesting operators see tech adoption as essential for competing in a slower-recover
Restaurant customers are increasingly using their own devices to interact with and order from brands, signaling a shift in how restaurants must engage diners in the digital space.
Bloom Intelligence reports that high-frequency restaurant guests (10+ visits) represent 2.7% of typical guestbooks, suggesting modern segmentation strategies now layer behavioral signals beyond tradit
Coffee drive-thrus face a design challenge: adopting technology to streamline operations while preserving the personal service that defines hospitality in the category.
Chipotle placed content creators in its kitchens as part of a restaurant-focused marketing initiative.
Restaurant operators are increasingly shifting focus from transaction-based metrics like cover counts to guest lifetime value, suggesting a broader industry move toward understanding and retaining ind
Industry observers identify the restaurant menu as a significant brand touchpoint, suggesting menus merit greater attention in overall brand strategy.
Restaurant Strategy is promoting its annual Restaurant Profitability Summit with capped attendance at 200 people and ticket sales now open.
Sides, a digital signage platform, enables restaurants to update screen campaigns in under 15 minutes.
Case study of a regional chain's loyalty marketing leadership — useful for peer benchmark, but limited to vendor audience context.
Generic SMS tool roundup lacking restaurant-specific strategy or brand case studies — vendor-style listicle with minimal operator insight.
General influencer marketing advice for food brands — not specific to restaurant chain operations or strategy.
Vendor-published loyalty ROI data claims high returns, but lacks named restaurant customer case studies or implementation specifics.
Vendor content on tier-program UX best practices — useful reference for loyalty designers, but no news about brand deployments or competitive shifts.
Vendor content marketing on share-of-wallet and frequency strategy — generic framework with no restaurant brand case study or product announcement.
