133 stories · last 30 days by relevance
Golden Chick is launching a new marketing campaign, loyalty program, and digital-first strategy to compete in the competitive chicken tender category.
Thanx has integrated its first-party ordering system directly into Square's POS platform, combining Thanx's ordering interface with Square's commerce infrastructure.
Despite access to unprecedented guest data, restaurants struggle to retain customers, suggesting that loyalty programs alone may not drive repeat visits without translating data into personalized expe
Pizza Ranch has selected NCR Voyix to manage restaurant operations across its system, signaling a shift toward modernizing point-of-sale and back-office infrastructure.
Nearly half of U.S. diners switched their favorite restaurant last year, up from 33 percent the prior year—a shift that signals growing customer volatility and potential vulnerability in restaurant lo
Wendy's is investing in digital sales, AI-powered ordering, and menu innovation to address weak customer traffic.
Restaurants are treating in-store audio as a trackable engagement channel alongside other customer touchpoints like loyalty programs and mobile apps, signaling a shift toward measuring and optimizing
Eric Knott, who scaled PDQ as COO before becoming CEO of Kansas City-based Tiki Taco, joined Restaurant Tech Trends to discuss growth discipline learned from both successes and failures.
Quick-service restaurants are receiving a higher share of citations in AI search results compared to fast-casual chains.
Birdcall is pursuing Midwest expansion supported by technology and real estate capabilities.
Restaurant operators are adopting voice AI technology to capture phone call data as a way to recognize and engage customers across locations, suggesting the phone channel may become a key loyalty and
Domino's is expanding its global presence while prioritizing digital ordering channels.
Restaurant technology adoption remains a critical challenge; even sophisticated software fails to deliver value without consistent team engagement, according to a discussion with Decision Logic's CEO
DoorDash's acquisition of SevenRooms over a year ago has created uncertainty about the future direction of restaurant reservation systems, signaling potential shifts in how operators manage bookings.
MarginEdge added real-time cost management, AI forecasting, and back-office automation capabilities to its platform.
TouchBistro is positioning its POS platform as a unified system for orders, payments, operations, and guest engagement, signaling a shift in how restaurant operators evaluate POS beyond traditional tr
SevenRooms consolidation push reflects intensifying reservations platform competition — timing and feature gaps matter as DoorDash reshapes the market.
Restaurant brands are increasingly centering their apps around loyalty programs, personalization, and direct customer engagement rather than just order-ahead convenience, signaling a shift toward usin
Social-first growth playbook — organic content scaled The Taco Spot to 400-unit pipeline, showing how brands can use owned channels to accelerate franchising velocity.
Toast, a point-of-sale provider, is opening a restaurant, signaling potential vertical integration by software vendors into hospitality operations.
Restaurants are increasingly treating catering as a dedicated sales channel rather than an ad-hoc service, suggesting a shift toward more systematic catering operations and revenue capture.
Dynamic pricing, subscription programs, and vending machines were once touted as restaurant tech solutions but have largely faded from the industry.
Commerce media platforms struggle with measuring ad impact due to probabilistic attribution and modeled incrementality, but in-store data offers a potential solution to verify whether digital ads tran
Paytronix and Qu have announced an upgraded menu and order integration feature for restaurants.
Chuck E. Cheese's new CEO is pursuing global expansion through subscription models, AI parent tools, and a shift toward active-play formats, signaling confidence in the chain's financial position to f
Shake Shack is publicly showcasing operational or strategic work under an initiative called 'Project Catalyst,' though specific details about the project's scope or outcomes are not provided in the av
KFC is launching a global brand transformation featuring updated menu items, new restaurant designs, and enhanced digital capabilities aimed at differentiating itself and attracting younger consumers
DoorDash has introduced AI features allowing customers to order food and book reservations using photos and prompts, signaling the company's strategy to reduce friction in the discovery-to-ordering jo
Pizza Factory has adopted PAR Technology's restaurant management software suite.
ezCater is positioning its platform to help restaurants access workplace catering demand through enhanced connectivity features.
A weekly restaurant finance newsletter examines how social media activity influenced restaurant stock performance, with particular attention to Wendy's.
Starbucks is piloting a program called 'Green Apron Creators' to feature employee-generated content on TikTok, with participants receiving compensation.
KFC is overhauling its global menu and restaurant designs.
Deliverect and 5&5 have announced a partnership to expand restaurant technology offerings.
Restaurant tech investors are demanding stronger profitability from vendors, a challenge compounded by weakness in the broader restaurant market.
Taco Bell has launched a global platform called L.O.C.O.S. aimed at engaging emotionally connected fans.
Kea and Thanx have integrated their platforms to enable phone-order customers to earn rewards and provide restaurants with additional customer data.
Operators who share physical space face pressure to align menus across brands, raising operational and brand-consistency questions.
A purpose-built CRM is presented as a core tool for catering business growth, suggesting that customer data management may matter more than pricing or promotional tactics.
Bahama Buck's has partnered with Qu to upgrade its point-of-sale and operations platform.
The National Restaurant Association Educational Foundation partnered with American Express and Resy to launch a free leadership development program featuring James Beard Award-winning restaurateurs as
Multiple restaurant chains including Baskin-Robbins, IHOP, and others are incorporating TikTok-driven trends into their menus, signaling that social media virality has become a tangible factor in menu
Toast announced updates to its POS platform including AI and guest engagement capabilities, signaling the consolidation of restaurant operations into integrated software suites.
A new playbook argues that reducing friction in ordering and payment systems through unified platforms and self-service technology can improve throughput in QSR operations.
Everytable's commissary-kitchen model and income-based pricing show how mission-driven operators can scale into underserved markets without sacrificing unit economics.
McDonald's strategic pivot to operational efficiency and hospitality, plus industry-wide pricing creativity targeting families, signal shifting competitive terrain beyond discounting alone.
A podcast episode explores how restaurants can use guest recognition and personalization technology to improve customer loyalty, addressing what the source frames as widespread guest retention challen
Edgy marketing campaigns produce mixed results across brands like Liquid Death, Pepsi, Burger King, and Starbucks South Korea, with experts attributing outcomes to whether a brand has built sufficient
Uptown Network has launched Artuzan, a platform designed to consolidate menu management, loyalty programs, wine offerings, and guest engagement tools for restaurants.
Deliverect has partnered with 5&5 to support restaurant brands in expanding their digital ordering capabilities.