12 stories · last 7 days by relevance
Despite access to unprecedented guest data, restaurants struggle to retain customers, suggesting that loyalty programs alone may not drive repeat visits without translating data into personalized expe
Nearly half of U.S. diners switched their favorite restaurant last year, up from 33 percent the prior year—a shift that signals growing customer volatility and potential vulnerability in restaurant lo
Fast food chains are leveraging collectible cups and limited-edition merchandise to drive loyalty while menu prices have climbed significantly since 2019, signaling an industry strategy to offset cost
Ben Leventhal's Blackbird Labs tackles independent-restaurant invisibility and profitability through frequency-driven loyalty — a template applicable to multi-unit brands rethinking guest retention.
Restaurant operators are adopting voice AI technology to capture phone call data as a way to recognize and engage customers across locations, suggesting the phone channel may become a key loyalty and
GoTab has acquired Fishbowl, a guest marketing and loyalty platform, to expand its restaurant commerce ecosystem that includes POS, ordering, payments, and mobile solutions.
Restaurant brands are increasingly centering their apps around loyalty programs, personalization, and direct customer engagement rather than just order-ahead convenience, signaling a shift toward usin
Commerce media platforms struggle with measuring ad impact due to probabilistic attribution and modeled incrementality, but in-store data offers a potential solution to verify whether digital ads tran
A podcast episode explores how restaurants can use guest recognition and personalization technology to improve customer loyalty, addressing what the source frames as widespread guest retention challen
Plant-based QSR scaling via franchising and grassroots loyalty—relevant for understanding how niche fast-casual concepts build unit growth and customer retention.
Loyalty platform migration is a real operational headache; this vendor guide covers the real risks (points loss, tier slippage) chains face when switching systems.
Small bar-franchise success story — no broader operator takeaway on loyalty strategy or multi-unit growth.